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Accessing your account: Sign-in and troubleshooting

Updated over a month ago

FAQs covered in this article:


Where to Sign In

You can access your Tengiva account from the following sites:

  • Tengiva.com

  • Tengiva System

  • Any marketplace ‘Powered by Tengiva’

How to Sign In

  1. Go to your desired site.

  2. Click on ‘Sign In’ in the top right corner.

  3. Enter your sign-in details to access your account.

What to do when you can’t sign in to your account 'Powered by Tengiva'

1. Clear browser cookies

  • Go to your browser settings.

  • Find the option to clear cookies or browsing data.

  • Clear cookies, then restart your browser and try signing in again.


2. Check sign-in credentials

  • Use the correct email linked to your Tengiva account.

  • Passwords are case-sensitive; ensure Caps Lock is off.

  • Double-check for common character mistakes (e.g., "l" vs. "1", "O" vs. "0").

3. Reset password

  • Click "Forgot your password?" on the sign-in page.

  • Follow the instructions sent to your email to reset your password.

4. Other tips

  • Try a different browser or device.

  • Disable any browser extensions that might interfere.

  • Make sure your browser is up-to-date.

Contact Support If you still can’t sign in, contact [email protected] with details of the issue.

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