FAQs found in this article
1. Start with the Messenger
Click on the messenger icon at the bottom right of the platform. You’ll be connected to our AI Agent, who is available 24/7 to help resolve common issues.
You will find the messenger displayed all over the platform, on all pages. |
2. Ask the AI Agent
Our agent is designed to receive and give answers to questions like:
How to change your email or personal information
How to create a new collection
How to upload or update product information
Any other commonly asked questions of this kind
In most cases, it will provide direct answers, give you a step-by-step response, and link you to relevant Help Center articles for additional details.
3. Still need help? Submit a ticket
When the AI Agent responds, you can select “That Helped” or “Talk to a person”. Choose the second option if you want to submit a support ticket.
After you click on “Talk to a person,” it will automatically start the ticket process. Here’s how it works:
Step 1: Choose the option that best describes your situation:
“I have a general question” — For questions unrelated to platform issues.
“I have an issue that’s slowing me down” — For unresolved problems that the Help Center or the AI agent couldn’t solve.
“I have a major issue” — For technical issues, bug reports, or order issues. If you urgently need priority help, this will connect you to a solution ASAP.
Step 2: Then the AI agent will ask you:
A clear description of the issue
A screenshot (if applicable)
Your email address
Please allow 2 business days to receive an answer to your ticket. |
4. Urgent issues
If your issue is blocking critical operations or involves an order, mark it as Urgent when submitting your ticket. These cases are prioritized for faster resolution.
5. How do I keep track of my tickets and past conversations?
You can always return to the messenger to view your past conversations and check the status of your support tickets. Just open the chat by clicking the Messenger button and click “Messages”: you’ll see a history of your interactions, including ticket updates and responses from our team.