Call 01 8000 189 961
Provide your tracking number
Confirm the following:
Name of the person responsible for handing over the shipment
Address and neighborhood
Weight and contents of the package
Declared value in USD
Name and phone number of the person delivering the package
After the call
Once the information is processed, the UPS phone representative will provide the pickup number through their logistics partner in Colombia: Deprisa (Example: 13440667)
Attach a shipping label and an invoice with the declared value to the package
Give the carrier another copy of each document: one shipping label and one invoice