# Tengiva Help Center

> Suppliers & Partners | Help Center

## Before you start

- [What is Tengiva?](https://help.tengiva.com/en/articles/11366338-what-is-tengiva.md)
- [Understanding fees, payments, and terms](https://help.tengiva.com/en/articles/11385454-understanding-fees-payments-and-terms.md): A quick overview of how fees, payments, and terms work when using Tengiva’s technology.
- [Understanding sales channels](https://help.tengiva.com/en/articles/11426903-understanding-sales-channels.md): Learn what sales channels are and how they help you grow your business.
- [How buyers view and order your products](https://help.tengiva.com/en/articles/11426952-how-buyers-view-and-order-your-products.md)

## Account Settings

- [Managing and inviting your team members](https://help.tengiva.com/en/articles/10387088-managing-and-inviting-your-team-members.md): Learn how to manage and invite your employees and colleagues on your system.
- [Adding your business address](https://help.tengiva.com/en/articles/10386690-adding-your-business-address.md)
- [Setting up your shipping locations](https://help.tengiva.com/en/articles/10387338-setting-up-your-shipping-locations.md)
- [Setting up your public contact](https://help.tengiva.com/en/articles/10386716-setting-up-your-public-contact.md)
- [Setting up your pricing rules and sales tax](https://help.tengiva.com/en/articles/10355750-setting-up-your-pricing-rules-and-sales-tax.md): This article will guide you through setting up your pricing rules and sales tax to optimize your business strategies effectively.
- [Setting your notification preferences](https://help.tengiva.com/en/articles/11384453-setting-your-notification-preferences.md)
- [Changing your email and/or password](https://help.tengiva.com/en/articles/11384507-changing-your-email-and-or-password.md): You can change your account’s email, name, or password at any time.
- [Understanding team roles and access](https://help.tengiva.com/en/articles/11419037-understanding-team-roles-and-access.md)
- [Creating your profile in “Grow Your Business”](https://help.tengiva.com/en/articles/11470913-creating-your-profile-in-grow-your-business.md)

## Setting up your store

- [Start here: First steps to set up and launch your store](https://help.tengiva.com/en/articles/10517846-start-here-first-steps-to-set-up-and-launch-your-store.md): 🎉 Welcome to the platform! We’re excited to help you get started.
- [Getting started with your shipping account](https://help.tengiva.com/en/articles/10393806-getting-started-with-your-shipping-account.md)
- [Connecting your shipping accounts in the system](https://help.tengiva.com/en/articles/11116066-connecting-your-shipping-accounts-in-the-system.md): You can add multiple accounts with different carriers and enable or disable them in the My Store Settings section.
- [Managing your UPS shipping account](https://help.tengiva.com/en/articles/11174132-managing-your-ups-shipping-account.md): How to setup your UPS shipping account.
- [Connecting your FedEx shipping account](https://help.tengiva.com/en/articles/11194919-connecting-your-fedex-shipping-account.md)
- [Managing your DHL shipping account](https://help.tengiva.com/en/articles/10388920-managing-your-dhl-shipping-account.md)
- [Designing your e-commerce store](https://help.tengiva.com/en/articles/10362180-designing-your-e-commerce-store.md): This article explains how to design your online store if you are a user who has a stand-alone store outside of a marketplace.
- [Designing your profile within a marketplace](https://help.tengiva.com/en/articles/11158133-designing-your-profile-within-a-marketplace.md)
- [Writing an effective home page description](https://help.tengiva.com/en/articles/10388908-writing-an-effective-home-page-description.md)
- [Best practices for your main banner](https://help.tengiva.com/en/articles/10386749-best-practices-for-your-main-banner.md)

## Product & Orders

- [Preparing your 1-meter samples](https://help.tengiva.com/en/articles/10355478-preparing-your-1-meter-samples.md)
- [Activating the production order feature](https://help.tengiva.com/en/articles/10421961-activating-the-production-order-feature.md): This article will guide you through enabling and configuring the production order feature.
- [Listing your products on a Marketplace](https://help.tengiva.com/en/articles/10361999-listing-your-products-on-a-marketplace.md): How to manage and submit product display requests, giving you control over which sales channels showcase your products.
- [Enriching your product pages for client satisfaction](https://help.tengiva.com/en/articles/10928967-enriching-your-product-pages-for-client-satisfaction.md): Here's how you can complete your product info to help buyers assess fit and make it easier for your sales team to engage clients.
- [Attaching your marketing material](https://help.tengiva.com/en/articles/10355713-attaching-your-marketing-material.md)
- [Entering your product inventory and prices](https://help.tengiva.com/en/articles/10355729-entering-your-product-inventory-and-prices.md)
- [Reviewing and activating your products](https://help.tengiva.com/en/articles/10360515-reviewing-and-activating-your-products.md): To fully activate the visibility of your products, you must follow the following steps.
- [Managing your product’s privacy settings](https://help.tengiva.com/en/articles/11366645-managing-your-product-s-privacy-settings.md): You can make your products public or keep them private—this article explains how, when, and why to use each setting.
- [Connecting to sales channels \(marketplaces\)](https://help.tengiva.com/en/articles/10360670-connecting-to-sales-channels-marketplaces.md)
- [Preparing your inventory order](https://help.tengiva.com/en/articles/10362031-preparing-your-inventory-order.md)
- [Managing your clients](https://help.tengiva.com/en/articles/10362163-managing-your-clients.md)
- [Managing production order requests & quotes](https://help.tengiva.com/en/articles/10362200-managing-production-order-requests-quotes.md)
- [Explaining different types of orders](https://help.tengiva.com/en/articles/11366773-explaining-different-types-of-orders.md)
- [Communicating with your buyers](https://help.tengiva.com/en/articles/11384578-communicating-with-your-buyers.md): To facilitate coordination and communication, you can chat with your buyers directly from the production order page.
- [How to Schedule a UPS Pickup in Colombia](https://help.tengiva.com/en/articles/12861293-how-to-schedule-a-ups-pickup-in-colombia.md)

## Payments & Accounting

- [Setting up your banking and payout method](https://help.tengiva.com/en/articles/10375148-setting-up-your-banking-and-payout-method.md): Set up your banking and payout details to ensure smooth and secure transfers of your funds
- [Entering your company's sales tax information](https://help.tengiva.com/en/articles/10387015-entering-your-company-s-sales-tax-information.md): Here's how to enter your tax information \(e.g. business registration number\) in the system.
- [How Tengiva’s technology protects your payments](https://help.tengiva.com/en/articles/11427007-how-tengiva-s-technology-protects-your-payments.md)
- [Withdrawing funds from your account](https://help.tengiva.com/en/articles/11588556-withdrawing-funds-from-your-account.md): This article explain how you can transfer your funds to your bank account.

## Growth & Promotion

- [Promoting your products online](https://help.tengiva.com/en/articles/10559973-promoting-your-products-online.md)
- [Making the most of your next trade show experience](https://help.tengiva.com/en/articles/10394333-making-the-most-of-your-next-trade-show-experience.md): With your new digital tool and digital catalog capabilities, you can connect with clients, showcase your products seamlessly, and gain actionable insights like never before.
- [Ensuring your team uses their digital portal effectively](https://help.tengiva.com/en/articles/10395515-ensuring-your-team-uses-their-digital-portal-effectively.md)
- [Recommended digital marketing practices](https://help.tengiva.com/en/articles/10395361-recommended-digital-marketing-practices.md)
- [How adding stock helps you sell more](https://help.tengiva.com/en/articles/11592506-how-adding-stock-helps-you-sell-more.md): Available product inventory is essential to getting engagement and driving sales on the platform.
- [Intro to Adobe Express: Brand, Templates & Social Media Posts Scheduling.](https://help.tengiva.com/en/articles/12601401-intro-to-adobe-express-brand-templates-social-media-posts-scheduling.md)
- [Generating and using product QR codes](https://help.tengiva.com/en/articles/13172012-generating-and-using-product-qr-codes.md)

## Support, Contact, & FAQs

- [How does the sample swatch service work?](https://help.tengiva.com/en/articles/11384522-how-does-the-sample-swatch-service-work.md): Here's how the process works from the moment a buyer places a request.
- [Why do we need one meter of your textiles?](https://help.tengiva.com/en/articles/11333231-why-do-we-need-one-meter-of-your-textiles.md)
- [Accessing your account: Sign-in and troubleshooting](https://help.tengiva.com/en/articles/10355558-accessing-your-account-sign-in-and-troubleshooting.md)
- [How do I get support on the platform?](https://help.tengiva.com/en/articles/11101409-how-do-i-get-support-on-the-platform.md): Here’s a guide for when you're experiencing a technical issue or need assistance while using the platform.