FAQs covered in this article
Understanding the types of orders
There are three types of orders in the Tengiva platform. Each has a different purpose, workflow, and responsibilities.
Order type | What is it? | Who fulfills it | Learn more |
Sample swatches | A small fabric sample requested by a client. Tengiva stores, prepares, and ships these on your behalf. | Tengiva (we handle it fully) | |
Inventory (or stock) orders | A ready-to-ship order from your available stock. You manage picking, packing, and delivery. | The supplier | |
Production order | A custom order that requires production lead time. You oversee manufacturing and fulfillment. | The supplier |
Understanding the types of orders in detail
Sample swatch orders
Clients can request a (14x25.5 cm) sample swatch from your product page to test color, texture, and quality before placing larger orders.
How it works:
We use part of the 2 meters of each product you initially sent us.
Learn more here: Why we need 2 meters of your textiles?
Tengiva cuts and ships the swatches directly to clients.
You don’t need to handle swatch fulfillment.
Boxes are delivered directly to your client with your product information in them.
Learn more: How does the sample swatch service work?
Inventory orders
These are standard e-commerce purchases from the stock you’ve made available. Ideal for fast-moving products, in-stock basics, or when you want to offer quick delivery.
How it works:
Clients see your available stock and pricing.
They place an order directly from your online store.
You pick, pack, and ship the order.
Learn more: Preparing your inventory order
Production orders
These are custom or made-to-order sales that require production before shipping.
How it works:
The buyer submits a production request or quote.
You review the details, adjust quantities or pricing if needed, and approve the quote.
Once approved, you can convert it into a production order directly from the quote page.
You fulfill the order based on your production timeline.
Learn more: Managing production order requests & quotes